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If the device still works, make a backup before you send it.
Courier pickup. From anywhere in Czechia.
You do not have to come to us. The PPL courier collects your iPhone, iPad or MacBook at home or at work, we repair it and send it back. It makes no difference whether you live in Brno, Ostrava or a village in the mountains.
Order a pickupCall 607 855 558
- All of Czechia at home or at work
- Free for repairs from 1,999 Kč
- 2-year warranty
How pickup works.
Five steps, and only the first two are up to you.
You order a pickup online
Choose the device, describe the fault and enter the address where the courier should collect it. It takes two minutes.
We confirm the date
During opening hours we get back to you and agree on the pickup day. You receive an order number to write on the box.
The PPL courier collects the device
Usually the very next working day – at home, at work, anywhere in the Czech Republic.
Diagnostics and price
We examine the device and call you with the exact price. We repair only with your consent.
Repair and the way back
We send the repaired device back to your address. The repair has a 2-year warranty.
What pickup costs.
- 0 Kčcourier pickup for repairs from 1,999 Kč
- 119 Kčpickup for cheaper repairs
- 0 Kčreturn shipping after the repair – we pay for it
- 2 yearswarranty on the repair
You pay only the repair price from the price list. We call you with the exact amount after diagnostics and repair only with your consent.
How to pack the device.
A well-packed device arrives safely.
Switch the device off
And pack only what relates to the repair – there is no need to send the charger or the case.
Sturdy box and padding
Wrap the device and fill the empty space so that it cannot move in the box. That prevents further damage in transit.
Order number on the box
Put a note inside with a description of the fault and your contact details.
What a repair costs.
Full price listiPhone cracked glass replacementfrom 620 KčiPhone screen replacementfrom 770 KčiPhone battery replacementfrom 470 KčiPhone back cover replacementfrom 670 KčiPhone charging port replacementfrom 620 KčiPad cracked glass replacementfrom 1,170 KčiPad LCD display replacementfrom 1,420 KčiPad battery replacementfrom 770 Kč
Pickup: frequently asked questions.
Where can I order a pickup from?
From any address in the Czech Republic – from home, from work or even from a weekend cottage. The PPL courier comes wherever you need, and we send the repaired device back to the address you choose.
How much does pickup cost?
Courier pickup is free for repairs from 1,999 Kč; for cheaper repairs it costs 119 Kč. We pay the return shipping after the repair.
When does the courier come?
Usually on the working day after the order is confirmed. We agree on the date with you by phone in advance.
When will I know the repair price?
After delivery we carry out diagnostics and call you with the exact price no later than the second working day. You can find indicative prices in our price list beforehand.
What if I do not agree with the repair price?
We repair nothing without your consent. Diagnostics are free when the device is repaired; if you decide against the repair, they are charged according to the current price list.
Can I send the device myself?
Yes. You can send the parcel with any carrier to Seifertova 83, 130 00 Praha 3, company “appleguru.cz”. Enclose a description of the fault, your contact details and a delivery address.
Does the warranty apply to a repair with pickup?
Yes, the same as for a repair at the shop: 2 years.